In addition to the networking sessions at the BIG Bolton Business Conversation, we’ll be talking ‘customers’ – helping you to increase your customer base and just as importantly, looking at ways to keep your clients. We have two fantastic speakers, both with a bagful of experience and plenty of tips to help us do this.
Our first speaker is Chris Lowe, Regional Director of insight6 – a national organisation dedicated to improving the customer experience. Chris has an impressive CV and having worked in sales roles, has an inside track on the subject. He is a passionate believer that excellent customer service is a key differentiator and he now spends a significant amount of time delivering training in customer service and loves working with small businesses to help them stand out in a competitive world.
Chris will be exploring how your customers see your business and giving practical steps you can take to ensure you deliver a winning level of customer service.